Laura is essential to our Customer Experience team – she excels at finding ways to make our clients’ experience more enjoyable and sleek.
She’s our CX coordinator, she casts an expert eye on our processes and service. Laura works behind the scenes to review and improve our internal systems and communication.
She’s great because…
She shares her valuable insights in operations management and internal systems analysis from her previous roles. Laura has a perfect understanding of client relationships and always strives to make our clients’ experience a breeze. She had been helping create and implement new processes at inniAccounts for over two years. She keeps everything running smoothly behind the scenes.
When she’s not supporting the Customer Experience team…
Laura can be seen touring the world with her camera. When her favourite black labrador is not focused on her lens, she freelances as a professional wedding photographer. Laura has also captured beautiful images in many countries like Sri Lanka, Australia and Mexico.
"Laura is very bright, knowledgeable and positive person. She's always on the outlook for improvements and complements our team perfectly."
Apprentice Software Developer
Senior Account Manager
Copywriter and Editor
Senior Software Developer
Director of Customer Experience
Director of Client Services