Accounts and tax manager
Are you seeking a fresh challenge in a friendly, forward-looking practice? Here at inniAccounts, we have a proven track record of embracing cutting-edge technology and leading the accountancy profession – that’s why in 2017 we won AccountingWeb’s prestigious Practice Excellence Pioneer Award. Our ambition and desire to innovate is relentless, and that’s why we now have a vacancy to head our Client Services team, it’s an ideal role for an experienced senior manager / partner designate.
The Accounts and tax manager will lead our accountants and account managers to deliver an exceptional compliance and advisory service to our clients. They’re accountable for our clients’ service satisfaction and for the efficiency of the client services team. They are part of the senior management team, and report directly to the CEO.
Deliver high quality advice, and accurate compliance for clients
Ensure all client services team members are delivering high quality and timely advice to clients. Ensure all compliance activities, and other client processes, are completed on time (as per your team’s SLAs) and to the expected quality standards. Monitor legislative changes, evaluate the impact on clients and manage the timely implementation of changes.
Drive service client satisfaction
Lead by example and champion our client-centered approach, making sure that the entire client services team acts in the best interests of our clients. Work alongside the Customer Experience team to implement changes to further drive client satisfaction and advocacy, supporting the company to achieve a NPS target of 80+ by 2019.
Convert leads to clients
Support our revenue growth targets by converting qualified leads (generated by our marketing team) to clients. Build relationships between client services and marketing teams to deliver a consistent and effective sales and onboarding customer journey.
Champion and drive team efficiency with Lean and AI
Introduce and implement Lean practices throughout the client services team. Work alongside the development team to implement process automation and AI / machine learning. Ensure process improvements / automation improves (rather than negatively impacts) client satisfaction.
Capacity and capability
Ensure the client services team has the capacity and capability to meet business objectives. Develop team knowledge and efficiency. Recruit as needed, including drawing on personal networks to recruit team members at all levels. Ensure all team members have development plans, and are supported to achieve their development objectives. Provide input and direction to our strategic plans, and lead the upskilling of your team to enter new markets.
Unify and lead the client services team
Unify the two current teams (account managers and accountants) under a single leader, with a clear vision. Deepen working relationships between both teams, further developing our high performing and supportive culture. Support the company as we seek to become Investors in People, and ultimately gain a place in The Sunday Times Best 100 Small Companies.
You’ll shape the future of accountancy
Inni is built on a bedrock of customer-led innovation, and from day one, we’ve challenged conventions. Team members who’ve joined us from other practices tell us it’s unlike anywhere they’ve worked before: there are no rigid hierarchies, our team are empowered to make a difference and we actively seek change and improvement. As pioneers, we recognise that compliance is a commodity, so we work hard to reduce and automate low-value activities, freeing our team to support our clients and solve difficult problems.
The firm’s wider team are from outside the accountancy profession, meaning you’ll work together with a variety of professionals (including software developers, marketers and operations experts) to deliver the firm’s objectives. Reporting to the CEO, you will be encouraged to challenge conventions, put customers at the heart of your role and be supported to deliver change. What’s more, you’ll play an important role in the future of the business, as we expand our offering into new markets.
The benefits package is excellent, and includes a generous salary, a share of the company’s profits, 33 days of holiday and private health care. The team is friendly and welcoming with an active social calendar.
Applying for this role
If you’d like to apply for this role – or perhaps you’d like a chat on the phone or over coffee first – please contact James Poyser (firstname.lastname@example.org).
- Full time, permanent role
- Office based (Derby)
- Competitive salary
- Support with professional development
- Well equipped office close to city centre, with free parking
- Part of a diverse team with an active social life
inniAccounts is built on a solid foundation of innovation and exceptional customer service. We believe that recruiting and creating opportunities for talented team members will allow us to become the UK's most successful online accountancy practice.